Shipping
Where do we ship to?
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Koehndesign ships across Canada and the USA (lower 48 states). Some exceptions apply.
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COVID Delays
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We continue to experience longer than usual shipping times for furniture, lighting and rugs. ETA stock dates are more fluid than ever due to the global manufacturing, shipping and supply chain disruptions. We will continuously update you on delays to the best of our ability during this time. We ask for your patience and understanding as we strive to seek and provide information as it becomes available to us.
Lead Times
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Koehndesign Decore items are stocked in our Calgary warehouse and ship out within 2-3 business days, arrival time expected in 5-7 business days. Please expect delays during sales or holidays.
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Larger items such as lighting, furniture, rugs and art ship directly from the distribution center to you. You’ll be contacted within 48hrs of placing your order with an approximate timeframe. This is based on stock availability, distribution and shipping.
Once your item has shipped you'll receive a tracking number to follow the package. Orders with multiple items may have more than one tracking number with varying arrival dates.
Shipping Costs
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Shipping fees are calculated by total order weight. Some oversize pieces may be subject to additional shipping charges due to size and distance. If your order requires extra fees, you will be contacted within 48hrs with a quote for approval.
Standard Delivery
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STANDARD DELIVERY IS DOORSTEP ONLY. The delivery person or team does not enter the home or assemble the furniture. If you live in an apartment or condo building, it would be brought into the lobby and no further. Other than beds and dining tables, most of our larger furniture pieces come fully assembled. Please ensure you are comfortable bringing it to its desired destination in your home and that it will fit through all doorways and stairwells!! Please contact us to upgrade to White Glove Delivery if you feel you are unable to.
Small and medium sized Items are shipped via Courier (Purolator, UPS, Fedex or Canada Post).
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Larger and oversized items typically ship with a freight carrier and/or third party delivery company. Carrier or delivery will depend on location.
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White Glove Delivery
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White glove service is available in most areas and includes room of choice, unpacking, minor assembly and garbage removal. They do not hang art or install lighting fixtures. Additional charges may apply for rural locations, buildings or or any other complex deliveries. White Glove delivery typically is scheduled for one delivery window. Should items be pushed to a further backorder date the second delivery fee will be waived.
Oversized and heavy items are not guaranteed beyond main floor entry for liability reasons. Please double check weight and measurements prior to ordering. We encourage you to contact us with any questions!
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A representative from the delivery company in your area will contact you when the shipment is ready. Please make sure all walkways and the area in which you wish to place the item are clear and ready for the delivery. We ask that you inspect all items prior to the service provider's departure.
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Order Notes
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Please utilize the order note section during checkout to specify unique situations the delivery company may encounter during delivery. No elevator, second floor, etc.
Please ensure items being ordered fit through and into their desired destination prior to ordering. Double check doorways and stairwells. If you have any questions about size please don't hesitate to ask. Additionally, if you would like us to add a signature required, please let us know!
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Delays
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Delays in shipment or delivery can be caused due to holidays, busy seasons, weather or various other reasons. These delays are out of our control and can push the delivery window past the ETA or lead time given at the time of ordering. We ask for your patience during these times as we do our best to ensure all items get to our customers as quickly as possible!
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Stock
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We do our best to feature in stock items, but at this time are unable to guarantee stock availability. If you purchase an item that is out of stock we will contact you with an estimated restock date. If the date isn't to your liking we will reimburse you 100% and/or suggest a similar in stock item. Please contact us for stock inventory and specific lead times prior to placing your order if needed.
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Local Pick Up
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We currently are not offering local pick up
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Rural Location
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Please note if your delivery is going to a rural location you may be subject to additional shipping charges. We will gather a quote and send it your way after placing your order for approval and payment.
Sales Tax & Tariffs
Canada
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Orders shipped within Canada are charged applicable provincial sales taxes.
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Unfortunately, as of May 5th, 2021, some items being imported into Canada are now subject to a newly instated SIMA tariff. This import tax applies to all real leather upholstered seating including, but not limited to, armchairs, sofas, sectionals and benches. It also includes all upholstered swivel chairs, recliners, and ottomans made in China or Vietnam. You can review the investigation here and the government's preliminary determinations here. Products being affected are indicated as such on the product page.
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US
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In the US, you will be charged appropriate sales taxes for registered states. You will be responsible for paying any import duties, brokerage fees and current China tariffs if applicable. Note that not all items are subject to duties and tariffs.
We do not ship to P.O. boxes.
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International Shipping
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If you live outside of our typical shipping area please contact us for a quote or to coordinate delivery to your freight forwarder. Koehndesign is not responsible for any transit damages incurred with the use of a Freight Forwarding company.
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