Return Policy
Canceling Your Order
We custom curate all of the products on our site from an array of sources around the globe. We are intentional with our selection process and look for well-designed and carefully crafted pieces that pay homage to our “Warm Modern” signature style. As such, we genuinely hope you love our pieces as much as we do but, should you be unhappy with your purchase in any way, please review the details below.
We do have limitations on returns for cost, space and sustainability reasons! We encourage you to read our product descriptions thoroughly, triple measure your space, and reach out to us with any questions to sales@ldshoppe.com prior to making your purchase! So we can help ensure you have all the information you need to make your purchase.
Returning Your Iteam
If your item is eligible for a return (see below), it must be returned within 15 days of the date you received it. All items will be inspected upon return. Please contact us via email to initiate the return process.
If the item is damaged during the return transit, our team will evaluate and refund an appropriate amount based on its condition. A Damage Fee starting at 25% of the purchase price will apply. Please note if the item is considered unsalvageable, we may not be able to provide any refund.
Please note: At this time, we do not offer return shipping labels and shipping is non-refundable. The return shipping is your responsibility. Our actual shipping costs are often higher than what has been indicated on your order. We are happy to disclose this amount upon request.
Do not ship items back to our store without pre approval, as we will need to review and indicate the appropriate facility to which it must be sent.
We do not accept returns on all items for cost, space and sustainability reasons.
Eligible Items for Return:
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Decor
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Rugs
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Small furniture items (side tables, poufs, ottomans, rugs)
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Plug-in Lighting
Eligible Items for Return:
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Custom or made to order items, including art and furniture
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Medium/Large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, beds and any other items over 15lbs)
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Mattresses
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Bedding, towels, and bath products (for sanitary reasons)
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Hardwired lighting
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Floor model and final sale items
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Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
Refund Policy
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Refunds will be issued in the original form of tender once all items have been received and inspected and will show on your account within 5-7 business days
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Gift receipts will be refunded in the form of store credit
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Shipping and Delivery fees are non-refundable
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Received purchases are not eligible for price adjustments unless purchased within 5 days of when the sale begins
Defects and damages are an unfortunate inconvenience and we share in your frustration when these issues do arise. Each case is subject to inspection and approval. Please report within 48hrs of receiving the item using the form linked below. If you are receiving white glove delivery from our delivery partners, please inspect the piece before the drivers leave and have them make note of any damages or defects. Defects or damages that occur over time are only available within the first 6 months of receiving the item, after 6 months have passed we can no longer guarantee replacement or credit for the item.
Please Note: Natural materials, such as wood and marble, have variations and their imperfections are not considered defects. As foreign wood adapts to different climates, it can shift in size which can result in cracking. This is not necessarily a defect of the product, but rather a beautiful reminder of its organic nature. Learn how to care for your wood furniture here.
Make a Claim: Please fill out THIS FORM to start your claims process for any defects or damages. This will help us gather all the information in one place and speed up the claim process. We’ll reach out to you as soon as possible with the next steps! This process can take anywhere from 2-4 weeks to complete as we work to issue a replacement or suitable solution. We will be working hard behind the scenes to get it resolved as quickly as we can, but are currently experiencing delays in response times from claims.